Growth Lab Webinar Series: Turn Difficult Moments into Positive Customer Experiences

PLEASE NOTE: WEBINAR LOGIN DETAILS WILL BE EMAILED TO YOU NEARER THE DATE

Growth Lab Webinar Series:
How to Turn Difficult Moments into Positive Customer Experiences

Methods for staying objective and caring when dealing with an upset customer, and turn potentially bad customer interactions into positive ones.

Learn the secrets behind customer service success, including the four critical elements of service excellence that will help ensure consistent service behaviors across your entire organization.

Guest Presenters:
 

Erin Archuleta ICHI Sushi & Square Erin Archuleta leads seller advocacy at Square, collaborating with community and educational partners across the United States. As a small business owner herself, Erin brings a passion for making it easy to start, run and grow your business. She owns Michelin-recommended, Zagat-rated ICHI Sushi, and is a recipient of a San Francisco Small Business Week Award (2014). She co-founded a San Francisco merchant association and collaborates on small business initiatives through board service. Erin’s business has been featured in Bloomberg, The New York Times, Vogue, USA Today, AAA, and The San Francisco Chronicle. Prior to joining Square, Erin worked for 826 National, a literacy project and blended retail model changing the face of nonprofit engagement. She is a graduate of Western Michigan University and a recipient of their Alumni Achievement Award.
Dave Durant  Uncle Ray's Dairyland ​ According to co-owner Dave Durant, Uncle Ray's Dairyland is always committed to each and every customer; that's the Uncle Ray way and that's the only way. Even if that means serving a ice cream to the elderly in a parade of wheelchairs, hosting a , or making a 175-foot banana split for the community. Uncle Ray used to say that if Disneyworld is the happiest place on earth, then Uncle Ray's Dairyland is the second happiest place on earth. Fenton has high expectations. You can't just give great service one time. You can build a reputation over 30 years and it could take 5 minutes to ruin it," Durant said.
Chris White Fenton Farms Golf Club Before running Fenton Farms Golf Club for the last decade, Chris White started his career in Los Angeles as a director, making commercials for clients in the Pacific Rim. Now White uses his Hollywood experience at Fenton Farms, bringing entertainment to golf. Producing a film is kind of similar to producing a golf outing. The players are like the extras except you don’t have a camera filming them. What we try to do is not just provide a golf experience we try to provide an entertainment experience so I think that’s where that entertainment experience comes in. Education University of Oregon, Art Center College Of Design in Pasadena with a major in film, Producer for CPG productions, Executive producer for Cinetech productions limited Hong Kong, Executive producer  In charge of Sprite Asia account Lowe advertising Agency, Hong Kong, Owner of Spotboy films in Los Angeles. Co-owner of Fenton Farms Golf Club from 2002 - current.